Exchanges and returns

We hope that upon receiving your item you will be completely satisfied and that there will be no reason to return or exchange the item.

But, if this happens, don't worry: our Exchange and Return Policy aims primarily to establish a relationship of trust with our Customers, allowing the return of the item in the event of a defect in the manufacturing or leather, or even if the item did not meet expectations. Below are the main topics to be considered to make your purchase a smooth and reliable action:

1. The deadline to request the exchange or return of the purchased product is up to 7 calendar days after receiving it.
   
   
2. Defects in the manufacturing or material (leather) will be resolved with: 
   - Exchange for a new item;
   - A gift voucher of the same value to be used within 6 months on the website;
   - Full refund of the amount paid.
   
   
3. In the event of regret with the purchase, the same options as in item 2 are valid.
   
   
4. Customized Products: Exchanges and returns will only be accepted for customized products if there are manufacturing defects.

Essential condition for exchange/return: the item must have the sales tag intact and still attached to the product. Without the tag, the request will be refused and the product returned to the buyer.

If you have any questions, just get in touch and we will be happy to assist you.

Team, Lu Giannini